With TriTek Total IT Care managed services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue

  • Fixed Monthly Fee

    We can assist you in picking from our full suite of managed services a la cart to customize a managed service package that best meets your needs.

  • Server Monitoring and Care

    We utilize software agents to track and analyze your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

  • Desktop Monitoring and Care

    Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

  • Remote and Onsite Support

    Our Total IT Care client software is fully integrated into our Network Operations Center. We can address a multitude of hardware, software and end user issues efficiently and effectively.

    If an issue requires additional attention a technician will be dispatched and arrive at your location most likely that same day or first thing the following morning unless instructed by you otherwise.

  • Monthly Network and Security Assessments

    Included in most of our Managed Service packages is a monthly Network and Security Assessment along with an onsite service stop where we physically inspect your network. Letting you know of any potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.

  • Vendor Management

    The most important success factor of vendor management is to share information and priorities with your vendors. That does not mean that you throw open the accounting books and give them user IDs and passwords to your systems. Appropriate vendor management practices provide only the necessary information at the right time that will allow a vendor to better service your needs. This may include limited forecast information, new product launches, changes in design and expansion or relocation changes, just to name a few.

    The goals in vendor management is to gain the commitment of your vendors to assist and support the operations of your business.

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