SMBs tend to pride themselves on how well they’re able to treat their customers. Larger enterprises sometimes lack the personalized attention that customers of small businesses get, despite having the tools to make it happen. Small businesses can also achieve this goal, and it’s all thanks to customer relationship management solutions. The right tool can improve sales, marketing efforts, and even customer satisfaction.

Today, IT tools and services are essential for businesses of any size. They provide the direction, stability, and connectivity needed to thrive in an increasingly digital landscape… but what exactly are these "IT tools and services," and why should they be a priority for your business, specifically?

Simply put, they encompass the hardware, software, and expertise that enable your business operations, from managing customer relationships and streamlining workflows to safeguarding critical data. Let’s talk a little more about why they need to be prioritized.

Technology brings a fair amount of automation to any organization that chooses to use it. One of the most popular ways that automation is used is by sending emails. Automated emails can be used in support of nearly any action your business takes, but there are questions whether some of them actually offer the value you think. Today, we discuss some of the pros and cons of automated emails. 

Having tools that help enhance your ability to support your customers is rarer than you may expect. One of the best tools a lot of businesses employ is Customer Relationship Management (CRM). The CRM system can transform how a business operates, but to make the most of it, you’ll need to employ some strategies. 

The cloud has the potential to revolutionize a company’s operations in countless ways. Let's explore the cloud and how it can support your operational goals and needs.

If you want your business to thrive, then you need to set goals that allow it to do so. Today, we want to explore a framework for goal setting that your business can benefit from: the SMART goal framework.

IT is a crucial part of running a business, but it plays a deeper role than many realize. Today, we want to explore the relationship that businesses have with IT and, in particular, the effect technology has on company culture.

Ransomware is not just a business problem; it is also a consumer and user problem. While it might lock down your business’ files and make them inaccessible, there is also the possibility that the cybercriminals will steal and sell the data on the black market rather than safely return it. What happens to users who have had their data stolen during a ransomware attack?

When businesses start operations, they require a stroke of luck to realize their growth ambitions. With numerous businesses folding shortly after launching, seizing available opportunities becomes critical. In this month’s newsletter, we’ll explore strategies for businesses to better leverage these opportunities.

AI can have transformative effects on your business' operations, provided you can navigate its various pros and cons. Today, we want to highlight some of the greatest benefits and disadvantages that AI poses for any business looking to implement it into its operations.

No two leaders will have the exact same approach to the considerable task at hand, but it can be remarkably helpful to see what others do so you can make better decisions regarding your own management style. Let’s take a look at some specific leadership styles and whether they work well (or don’t).

Your business might depend on technology, but if it’s not managed properly, this dependence can become a detriment. Small businesses in particular must be aware of several challenges specific to their technology infrastructures. Let’s examine three of the most common culprits for your company’s technological troubles and what you can do about them.

Regulations and compliance standards are in place for effectively every industry to uphold, many of which address cybersecurity in some way or another. Let’s talk for a moment about why compliance to these standards is of the utmost importance for your organization.

It was only a few decades ago that purchasing a couple of computers for a business was almost the same investment as purchasing a decent company van. In 1986, a business could spend $3500 on a single Compaq Portable II, which was a 24 lb monstrosity with a tiny 9-inch screen. Alternatively, a Chevy Astro Cargo Van cost about $7800 around the same year. 

Despite not wanting to think about cybersecurity incidents derailing your operations, it’s important nevertheless to consider them before it’s too late to do anything about them. These days, businesses need to invest considerable capital into protections, including a cyber insurance policy to cover all of their bases.

Let’s discuss some of your options for cybersecurity insurance and what you’ll need to know to make the most informed decisions possible.